Order Management Specialist

What you will do -

Stryker is looking for an Order Management Specialist who will work closely across multiple departments including OM, IT, Sales, Finance, Shipping, External and Internal Customers. You will be responsible for direct and web orders from receipt of purchase order through to order shipment, including customer set-up and order entry of internal orders and special requests. This person may coordinate with cross-functional departments regarding order status, shipping dates, prices, product availability and back orders. This position will report directly to the Manager, Sr Order Management.

• Validate purchase orders against contractual agreements and all required documents (i.e. purchase orders, SOW’s and quotes)
• Provide status updates and to the executive team and field sales team ensuring clear communication and expectations
• Maintain customer files and coordinate with departments regarding order status, shipping dates, prices, product availability and back orders
• Research and ensure all components are in sync with maintenance agreements to generate license keys
• Process all hardware, software, subscription and support orders into SAP ERP system, ensuring accuracy, setting and establishing customer delivery expectations in a timely manner
• For all net new and expansion customers, you will create work orders to allow professional services to schedule and track deployments
• Use discretion to determine exceptions requiring necessary approvals per Sales Decision Matrix
• Confirm order acknowledgements and scheduled ship dates to customer
• Support multiple sales personnel within sales region under each Regional Vice President
• Month and Quarter end close responsibilities
• Responsible for the integrity of the monthly maintenance reports
• Log incoming orders in SharePoint and assign them to team members managing the region.
• Audit supply orders for accuracy and work with team to update orders as needed
• Manage backlog and work cross-functionally with Professional Services to schedule shipments in proper quarters.

What you need –

Required -

• 2+ years in order management, customer and/or sales support
• High school diploma

Preferred -

• Bachelor’s Degree preferred in relevant field or equivalent
• Basic understanding of revenue recognition rules in order to read and understand various sales agreements to the extent required to extract relevant information
• Capable of calculating pricing and pro-rated maintenance
• SAP system database experience, a plus
• Strong understanding of SOX regulations and standards

$28.06 – $37.96 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Pay rate will not be below any applicable local minimum wage rates.