Customer Care Representative

We are looking for a Customer Care Representative to join our dynamic team. The ideal candidate must have prior experience in a travel company and be well-versed in handling travel-related customer inquiries, bookings, and post-sales support.

Key Responsibilities:

• Handle inbound and outbound customer queries related to travel services.
• Assist clients with flight bookings, cancellations, and modifications.
• Provide accurate information regarding travel policies, fares, and itineraries.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Collaborate with internal departments to ensure smooth service delivery.

Requirements:

• Bachelor’s degree (minimum qualification).
• 6 months to 1 year of experience in a travel company (mandatory).
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in MS Office and familiarity with travel systems (preferred).

What We Offer:

• Market Competitive Salary
• Yearly Bonus
• Medical Coverage (Self + Spouse + Children)
• Fuel Allowance (after probation)
• Pay Raise (after probation)
• Professional and growth-oriented work environment

If you meet the above criteria and are passionate about providing outstanding customer service, we would love to hear from you!

Apply Now: Send your resume to hr@polanigt.com with the subject line “Customer Care Representative – Karachi”

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Application Question(s):

• What's your current/last salary?
• Do you have your own conveyance?

Work Location: In person