Customer Service Agent – Health Product Campaign

Position: Customer Service Agent – Health Product Campaign
Location: Karachi, Pakistan (On-site)
Number of Positions: 30
Salary Range: PKR 80,000 – 110,000 + Benefits
Employment Type: Full-Time
Joining: Immediate

About the Role

HRCONSOL is hiring energetic and customer-focused Customer Service Agents for our top Health Tech client in Karachi. You’ll be part of a dynamic team driving inbound and outbound awareness and product campaigns — connecting customers to healthcare solutions that truly make an impact.

If you have prior experience in health-related campaigns, strong communication skills in English & Urdu, and love interacting with people — this role is for you!

Key Responsibilities

• Handle inbound & outbound calls and WhatsApp chats to connect customers with doctors for consultations.
• Manage the end-to-end 6–7 step protocol with customers — from order placement and confirmation calls to post-service feedback.
• Ensure accurate, empathetic, and professional communication at all times.
• Maintain updated and precise customer records in CRM systems.
• Meet and exceed KPIs for call handling, quality, and customer satisfaction.
• Collaborate with team members to improve campaign outcomes and service efficiency.
• Share feedback and insights to enhance the customer experience.

Required Education

• Bachelor’s degree in Business Administration, Marketing, Health Sciences, or related field.
• Intermediate-qualified candidates with exceptional call center experience are also encouraged to apply.

Experience & Skills

• 1–3 years of experience in customer service or contact centers (preferably with Ibex or other reputable BPOs).
• Prior exposure to health or wellness campaigns is mandatory.
• Excellent communication in English & Urdu (verbal & written).
• Strong interpersonal skills, empathy, and customer-centric mindset.
• Ability to handle high call volumes while maintaining professionalism.
• Proficiency in CRM and call center software.

How to Apply:

Send your resume to jobs@hrconsol.com with the subject line “Customer Service Agent – Health Campaign”.

Job Type: Full-time

Pay: Rs80,000.00 - Rs120,000.00 per month

Work Location: In person