Customer Care Representative

Job Purpose:

Handle customer complaints, issues, and requests effectively and promptly according to company guidelines and policies.

Key Responsibilities:

• Respond to customer complaints, issues, and inquiries promptly and professionally, ensuring effective resolution or escalation to the manager when necessary.
• Communicate with customers via phone, email, online chat, or in-person to provide accurate information about products, services, and updates.
• Maintain accurate records of customer interactions, inquiries, complaints, and feedback, ensuring follow-through on all actions.
• Coordinate with departments to gather and share relevant updates about projects and units with customers.
• Handle inquiries related to project updates, construction progress, and unit delivery timelines.
• Regularly update customer databases and collect feedback to improve the customer experience.
• Arrange and coordinate customer visits with the relevant departments.
• Prepare detailed reports on customer interactions and submit them to the manager.

Job Requirments:

Education: Bachelor’s degree in a relevant field.

Experience: 1-3 years in a customer service or similar role.

Skills:

• Exceptional communication and problem-solving skills.
• Strong customer service and relationship management abilities.
• Knowledge of customer service practices and the ability to learn quickly.
• Proficiency in Microsoft Office applications.
• Good command of English and Arabic (spoken and written).