Customer Care Representative

Description:

• Handle large volumes of inbound and/or outbound calls, emails and WhatsApp in a professional and efficient manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Actively listen to customers’ concerns, identify their needs, and offer appropriate solutions.
• Manage customer complaints, escalate complex issues to the relevant department, and ensure timely resolution.
• Document customer interactions, transactions, feedback, and complaints accurately in the system.
• Meet or exceed daily/weekly/monthly performance targets such as call handling time, customer satisfaction scores, and first-call resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow communication scripts, guidelines, and company policies during interactions.
• Keep up to date with product knowledge, service updates, and call canter best practices.
• Adhere to schedule and attendance requirements.

Required Skills:

• Proficient computer skills (MS Office, Internet etc.)
• Excellent communication and interpersonal skills; ability to interact effectively with TCF faculty.
• Strong command over written and spoken English and Urdu.
• Ability to listen attentively, speak calmly and politely, and document user problems comprehensively.
• Good organizational skills.
• Good attention to detail.
• Ability to multitask.

Education:

14 years of education (BA/B. Com/BSc).

Experience:

At least 1 year of relevant experience.

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?

Work Location: In person