Customer Care Representative

Job Title

Customer Care Representative (In-Person – Lahore)

Company: BP Communications

Location : Garden Town, Lahore (On-site)

BP Communications is hiring a Customer Care Representative to join our growing team in Lahore. This role is ideal for both experienced candidates (UK/USA customers) and fresh graduates with strong English communication skills and a customer-focused mindset.

The selected candidate will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries via calls and emails professionally
• Understand customer concerns and provide accurate solutions
• Record and update customer interactions in CRM systems
• Follow up on pending or escalated cases until resolution
• Coordinate with internal teams to resolve issues
• Share customer feedback to improve service quality
• Maintain product and service knowledge

Requirements

• Fresh graduates are encouraged to apply
• 1–2 years of customer support or call center experience preferred
• Fluent in spoken and written English
• Strong communication and problem-solving skills
• Basic computer knowledge
• Ability to manage multiple conversations
• Positive attitude and willingness to learn

Salary & Benefits

• Competitive salary package
• Career growth opportunities
• Friendly and professional work environment
• Training and development support
• Free daily lunch

Schedule

Monday to Friday (Weekends off)

Working Hours:

• Summer: 1:00 PM – 10:00 PM
• Winter: 2:00 PM – 11:00 PM

Work Location

On-site – Garden Town, Lahore

Job Type: Full-time

Pay: Rs60,000.00 - Rs100,000.00 per month

Work Location: In person