Customer Care Specialist

Company Description

We are a ride-hailing company similar to Uber, we are looking to expand into Qatar

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will handle customer inquiries, resolve issues, and ensure customer satisfaction through effective communication. Responsibilities include managing customer interactions via phone, email, or in-person, providing support, addressing concerns promptly, and delivering high-quality customer service to ensure a positive experience.

Qualifications

• Knowledge and experience in Customer Service, Customer Support, and ensuring Customer Experience
• Effective skills in promoting Customer Satisfaction and handling inquiries efficiently
• Strong communication skills and ability to handle customer concerns with professionalism
• Problem-solving abilities and a focus on delivering excellent service
• Team player with adaptability and the ability to work well under pressure
• Proficiency in using customer service software and tools is an advantage
• Fluency in multiple languages would be beneficial
• Experience in a similar role and understanding of the local market in Qatar is preferred

Job Types: Full-time, Part-time

Pay: Up to QAR3,000.00 per month