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Customer Care Specialist Sea Logistics

Turkey

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

How you create impact

Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
Processing customer inquiries and preparing offers
Control of order processing from order acceptance to document verification to the completion of the shipment
Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
Close cooperation with the operational departments, sales and carriers
Expansion of the portfolio of our existing customers, development of new business and acquisition of customers

What we would like you to bring

Completed training as a freight forwarding and logistics services clerk or comparable qualification
First professional experience in customer service, ideally in transport and forwarding
Confident handling of MS Office programs
Independent, team-oriented and service-oriented working style
Confident appearance, strong communication skills as well as a high level of service and customer orientation
Fluent in Turkish and good written and spoken English skills

What's in it for you

At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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