Customer Care Specialist (US Market)

About Biztek

Biztek is a printing, packaging, and manufacturing company serving clients in the US market. We are not a call center, we are a manufacturing driven business offering longterm career growth, stability and professional development in international sales and client success.

Job Overview

We are looking for a Customer Success Agent who will directly deal with US based clients, manage ongoing customer relationships and support sales activities. The role involves handling company provided clients as well as developing and managing personal client portfolios over time.

Biztek offers complete 3 months of structured training, after which the candidate will be capable of generating leads and closing sales under the mentorship of the Floor Manager and Head of Department.

This role is ideal for freshers and undergraduates who want to start their career in the US market within a professional manufacturing environment.

Key Responsibilities

• Communicate with US based clients via email, chat and calls.
• Manage and maintain long term relationships with company clients.
• Understand client requirements related to printing and packaging products.
• Assist in sales, quotations, follow ups and order processing.
• Generate and manage personal leads after completing training.
• Ensure customer satisfaction and timely coordination with internal teams.
• Maintain records of client interactions and sales activities.
• Meet monthly performance and client success targets.

Training & Growth

• 3 months of complete training provided by Biztek.
• Hands on mentorship from Floor Manager and Head of Department.
• Training includes product knowledge, US market communication, sales techniques and CRM usage.
• Clear career growth path in sales, account management and customer success.

Eligibility & Requirements

• Freshers and undergraduates are highly encouraged to apply.
• Strong English communication skills (verbal & written).
• Willingness to work in the US night shift.
• Basic computer skills and eagerness to learn.
• Confident, professional and customer focused attitude.

Job Type: Full-time

Pay: Rs60,000.00 - Rs100,000.00 per month

Application Question(s):

• Would you be able to work onsite for the night shift?

Work Location: In person