Customer Care & Telecaller – eCommerce (Noida Candidate Only)

Profile Description: Customer Care & Tele-caller – E-Commerce

Company Name: BigShip ClickStore Private Limited
Location: F-101, Elite Golf Green, Sector 79. Noida

Salary Slab: ₹15,000 per month

Job Responsibilities:

• Customer Support & Query Handling:
• Answer customer inquiries via phone, email, and chat regarding orders, products, and services.
• Resolve customer complaints efficiently and ensure high levels of satisfaction.
• Maintain a polite, professional, and helpful attitude during all interactions.
• Order Processing & Follow-Ups:
• Assist customers with order placements, cancellations, refunds, and returns.
• Follow up on pending orders, delivery issues, and payment confirmations.
• Ensure timely coordination with the logistics team for smooth order fulfilment.
• Tele calling & Lead Generation:
• Make outbound calls to potential customers to promote TREAZUREA (jewellery) and GADGETREA (tech accessories) brands.
• Follow up with interested customers and convert leads into sales.
• Handle inquiries from social media, website chats, and other platforms.
• Customer Feedback & Data Management:
• Collect and record customer feedback to improve service quality.
• Maintain accurate records of customer interactions and transactions.
• Prepare daily/weekly reports on customer queries and resolutions.
• Retention & Relationship Building:
• Develop good relationships with existing customers and encourage repeat purchases.
• Provide personalised assistance to premium customers to enhance their shopping experience.

Qualifications & Requirements:

• Education: Minimum 12th pass; a degree in any discipline is preferred.
• Experience: 0–2 years of experience in customer support or tele-calling, preferably in e-commerce.
• Skills:
• Strong verbal and written communication skills in Hindi & English.
• Basic knowledge of e-commerce platforms and order processing.
• Good listening and problem-solving abilities.
• Ability to handle pressure and multitask effectively.

Benefits:

• Opportunity to work in a fast-growing e-commerce environment.
• Hands-on experience with customer handling and sales.
• Career growth opportunities within the company.

Job Type: Full-time

Pay: Up to ₹15,000.00 per month

Work Location: In person

Expected Start Date: 04/10/2025