customer co-ordinator Field

Job Title: Customer Coordinator – Field Operations

Location: Delhi
Employment Type: Full-Time

Job Summary

We are seeking a proactive, customer-oriented Customer Coordinator to support field operations. You will coordinate on-site activities, interface directly with clients, and work with internal teams to deliver high‑quality service to customers on location.

Key Responsibilities

• Act as the primary point of contact for customers during field visits. Handle inquiries and issues promptly.
• Coordinate scheduling for service deliveries, installations, audits, or field support tasks.
• Serve as liaison between field teams, vendors, and clients—ensuring field staff have required resources and information.
• Monitor quality and safety standards, verifying that services meet company compliance and client expectations.
• Collect, document, and analyze customer feedback and service outcomes, and share insights with relevant stakeholders.
• Maintain accurate records of client interactions, field activities, and service completion. Generate reports as needed.
• Support training and onboarding of field staff to uphold service quality.

• Bachelor’s degree in Business, Communications, Engineering, or a related field is preferred.
• IndeedExpertia
• 0-1 years of experience in customer service or field coordination roles.
• Familiarity with CRM software and Microsoft Office Suite.
• Excellent communication, problem‑solving, and interpersonal skills.
• Strong organizational and multitasking abilities, with attention to detail.
• Self-motivated, capable of working independently, and adaptable to shifting priorities.

• Prior experience in logistics, retail, or technical field-service environments.
• Indeed
• Exposure to audits, installations, or inspections in fieldwork context.
• Ability to train or coach field teams in customer service best practices.Key Performance Indicators (KPIs)

• Customer satisfaction ratings and feedback.
• Timeliness and completeness of field service delivery.
• Accuracy of documentation for customer interactions and field logs.
• Quality and efficiency of coordination among field, operations, and client teams.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person