Customer service coordinator-Logistics

Customer Service Coordinator – Logistics & Freight ForwardingKey Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
• Provide full support on shipment status, documentation, and delivery updates.
• Coordinate with internal teams (operations, documentation, sales) for smooth service delivery.
• Assist with sales leads and client follow-ups.
• Maintain accurate records of client interactions and shipment details.
• Help clients with documentation and ensure compliance with company policies.
• Build strong client relationships and resolve issues promptly.
• Escalate priority concerns and ensure follow-up until resolution.

Requirements:

• Strong communication in English; knowledge of Tamil and Hindi is a plus.
• Basic MS Office skills (Excel, Word, Outlook).
• Good interpersonal skills and ability to stay calm under pressure.
• Customer-first attitude and multitasking ability.
• Minimum 6 Months of experience in logistics/freight forwarding is preferred.
• Minimum qualification: Bachelor’s degree or equivalent.

What We Offer:

• Collaborative and growth-oriented work environment.
• Training and career development in logistics.
• Competitive salary + performance-based incentives.
• Opportunity to grow with a dynamic team.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience:

• Logistics: 1 year (Preferred)

Work Location: In person