CUSTOMER COORDINATOR

Job Title: Customer Coordinator

Job Summary:

The Customer Coordinator serves as the primary point of contact between the company and its clients. This role is responsible for handling customer inquiries, coordinating services or product delivery, ensuring client satisfaction, and maintaining strong relationships with customers. The Customer Coordinator also supports internal teams to meet customer needs efficiently and effectively.

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Key Responsibilities:

Act as the first point of contact for customer queries, requests, and complaints.

Coordinate with internal departments (sales, operations, service teams) to ensure timely resolution of customer issues.

Maintain accurate customer records, including contact details, service requests, and feedback.

Follow up with customers to ensure satisfaction and identify opportunities for improvement.

Prepare and share regular reports on customer interactions, service performance, and client feedback.

Assist in scheduling appointments, service delivery, or product dispatch as required.

Escalate complex or unresolved issues to the appropriate department or management.

Support customer retention initiatives by building strong and professional relationships.

Contribute to continuous improvement by suggesting process enhancements based on customer feedback.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month