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Customer-CS&D-Customer Strategy (Focus: Sales Transformation) Manager
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Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Manager
The USI Sales Strategy and Transformation team within CS&D works in close collaboration with global teams to deliver significant impact for its clients, providing thought leadership and specialization in areas such as GTM strategy, selling motion design, sales quota and territory planning, pay for performance strategy, partner strategy and activation, sales enablement, and optimizing seller experience (including AI).
Work you’ll do:
As a Manager, you shall be responsible for leading engagements for CXOs and Sales Leaders in defining the future of sales strategy to drive profitable growth, while also identifying the operational capabilities and technologies required for optimal sales organization. As part of your role, you may be required to including, but not limited to:
- Assess clients’ GTM strategy and selling motions to inform what good looks like, benchmarking against leading practices
- Improve operational efficiencies through process redesign and use of automation/AI as applicable, and creating prioritization roadmap including feasibility model/business case
- Re-define/assess sales capabilities and tech stack, including but not limited to Lead and opportunity management, quota and territory planning, salesforce incentive management and other lead to order tools
- Additionally, you will drive commercial growth by leading practice development & eminence and acting as a key driver of proposals or other business development work in the Sales Strategy and Transformation space and helping track operational metrics (utilization, project pipeline etc.)
- You will also contribute to building Sales Strategy expertise and driving thought leadership by creating and publishing solutions and methodologies, and building repeatable toolkits for use by project teams
The team:
The Customer Strategy & Design (CS&D) team is a core part of Deloitte’s Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of strategy, design, and digital transformation, bringing together strategists, designers, analysts, and industry experts.
We work with C-level leaders to tackle complex challenges—from launching new ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering executable strategies that balance long-term vision with practical implementation.
Partnering across industries, we ensure that our solutions deliver both measurable impact and meaningful customer outcomes, guiding clients from insight to execution.
Qualifications
Must Have Skills/Project Experience/Certifications:
- Functional expertise: Experience in GTM strategy, commercial strategy projects at top consulting firms catering B2B or B2C sales, covering selling motions, sales planning, incentive structure design, and/or partner strategy; hands on experience leading large scale technology transformation across CRM and Planning tools is a plus
- Industry experience: Across Financial Services and Insurance, Telecommunication, Media & Technology preferably.
- Project Leadership: Experience in leading consulting projects from inception to completion, ensuring high-quality delivery and client satisfaction, providing strategic advice and solutions.
- Team Management: Experience in managing and mentoring junior consultants, providing guidance and support to develop their skills and careers.
- Strategic Analysis: Ability to conduct in-depth analysis of client business challenges and opportunities, developing actionable insights and recommendations.
- Collaboration: Proven track record of working closely with senior leadership to align on and drive growth strategies
- Analytical skills: A strong foundation in delivering actionable, data-driven insights with good exposure on complex data sets, performing quantitative analysis and research (primary and secondary); synthesizing and presenting insights and recommendations from data
Good to Have Skills/Project Experience/Certifications:
Exposure to working in non-India Geographies (preferably US) and/or interacting with global stakeholders.
Education:
- MBA from a premier school in India or abroad
- 6 – 8 years post MBA experience for Managers
Location:
Bengaluru/Hyderabad
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 300599
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