Customer Data Exchange Analyst

Job Description:

Customer Data Exchange Analyst

Egypt

Full Time / Hybrid

40 hours

We make health happen

At Bupa, our purpose is simple - helping people live longer, healthier, happier lives and making a better world. As a Customer Data Exchange Analyst, you'll play a key role in supporting this by helping us manage and share customer data safely, accurately and efficiently.

This role sits at the heart of how we connect systems, teams and services to create a seamless customer experience. You'll work with data flows and integrations that enable us to deliver care and services in a way that is reliable and trusted.

What makes this role unique is the opportunity to work on meaningful data that directly impacts customer outcomes, while being part of an organisation that puts wellbeing at the centre of everything it does. You'll collaborate across teams, contribute to improving how data is exchanged, and help ensure we meet both operational and regulatory requirements.

Key Responsibilities:

As a Customer Data Exchange Analyst, you'll:

• Support the design, monitoring and improvement of customer data exchange processes

• Help ensure data is transferred accurately and securely between systems

• Investigate and resolve data-related issues, working with both technical and non-technical teams

• Monitor data flows and identify opportunities to improve efficiency and reliability

• Assist with data mapping, validation and transformation activities

• Work with stakeholders to understand data needs and ensure solutions meet business requirements

• Support compliance with data governance, privacy and security standards

• Document processes clearly to support consistency and continuous improvement

What We're Looking For

We're looking for someone who is curious, detail-focused and enjoys working with data.

You'll ideally have:

• Experience working with data exchange, data integration or data analysis

• An understanding of how data moves between systems (for example, via APIs, files or databases)

• Strong attention to detail and problem-solving skills

• The ability to communicate clearly with a range of stakeholders

• Experience identifying and fixing data issues

• A basic understanding of data privacy and security principles

It would also be helpful (but not essential) if you have:

• Experience working in a regulated environment such as healthcare or financial services

• Familiarity with tools used for data analysis or integration

• An interest in improving processes and ways of working

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

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