Customer Delivery Project Coordinator (VOIS)

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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

As a PDS Customer Delivery Project Coordinator , you will be responsible for delivering an exceptional service to our Projects & Customers throughout the Project Circuit Order delivery cycle. This role owns the customer relationship for Project Circuit Order delivery, driving delivery across all internal VBTS teams to ensure Project Circuit orders are planned and provisioned in line with Project & Customer requirements. The role is required to manage Project & Customer expectations ensuring that any changes in order status are clearly understood and communicated.

Key accountabilities and decision ownership:

• Planning & Control
  
  
  

Proactively supports and manages Project circuit orders within Project Delivery Services through to completion, focussing on meeting Project & Customer expectations

• Risk & Issue Management
  
  
  

Identify and resolve any Project circuit order delivery issues during the delivery lifecycle

• Communication
  
  
  

Builds effective relationships with key stakeholders, supports the project or programme manager in production of regular reports and attending regular customer meetings

• Deliver on Time
  
  
  

Drives delivery teams to achieve target dates for the Project & Customer

Proactively resolves challenges or escalates for support where required

Identify the priority when presented with conflicting views, ensuring the circuit order progresses correctly

• Cost, Procurement & Human Resources Management
  
  
  

Ensure that individual time is accurately recorded (on the systems used) against the project and that project forecasts are met.

Supports the Project Manager in maintaing a tracker of project or programme spend, identifies any potential risks back to the project or programme manager. Managing Purchase Orders and checking the accuracy of supplier invoices against deliverables before authorising payment from a project or Programme

Core competencies, knowledge and experience:

• Governance & Reporting
• Support the Project Manager in delivering to time, cost and quality. Provide Project & Customer work in progress (WIP) reports, supporting customer facing calls to provide updates if required
• Business Skills and Attributes
• Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process & procedures needed to deliver standard services
• Builds relationships across relevant areas of the business and with external stakeholders
• Ability to work on you own as part of a team
• Knowledge of customer environment would be preferable but not mandatory
• Ability to work across multiple customers and multiple orders at once
• Excellent written skills and experience of direct customer engagement
  
  
  

Must have technical skills:

1-3 years of relevant work experience

Partner and Supplier Management

Agile

Project and Programme Management

Business and Commercial Acumen

Complexity Management

Communication

Risk Assessment

Governance and Policy Compliance

Facilitation

Data Analytics and Insights

Collaboration

Strategy and Vision

Managing Change

Customer Centricity

Issue and Risk Management

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