Customer Development Manager - H & M

About us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities

Responsibilities

• Grow the business within current key strategic clients, new services for existing clients, and increase share of wallet.

• Develop teams in growing relationships with new business and sector accounts across the region.

• Meet/exceed targets for new business revenue from existing customers.

• Schedule, prepare, and facilitate regular leadership meetings with customers (QBR, QBP, TEM).

• Collate and prepare regular regional and ad-hoc reports for strategic accounts.

• Monitor operational performances and uphold communication matrix.

• Manage customer contract negotiations.

• Ensure service levels are met in line with contractual commitments.

• Drive net growth by winning additional and retaining existing business.

• Measure and manage the overall performance of all functional partners for customers against pre-agreed performance metrics (KPIs).
• Ensure compliance with Service Level Agreement & Regulatory and corporate obligations.

Requirements

Experience: Minimum 10 years’ experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management and new business acquisitions.

Qualification: Postgraduate from a recognized institution in supply chain or logistics.

Skills and Competencies:

• Excellent customer relationship and negotiation skills at all management levels.

• Demonstrated ability to effectively manage and lead multiple divisional operations and functions within the country.
• Strong leadership and team development skills.
• Compliance with security vision, risk & threat assessment, regulatory requirements, operational control, and emergency incident management.