Customer Engagement Manager

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About us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

1) All standalone customers of FTL, having multi-location pickups are managed by this position.

2) This resource manages the single SFE ID that is managed by FTL ops that works on standalone customer BCAs, renewals, vehicle hire contracts etc., system admin roles.

3) Maintain and report the customer wise KPIs for key customers that are managed directly by this role.

4) This role also monitor the stadnalone customer P&Ls in order to provide inputs to the FTL ops leadership for improved P&L management.

5) This role engages with the standalone customers and enhances the customer business volume by regularly winning adhoc business at higher margin levels.

6) Manages the communication between internal stakeholders, FTL Ops teams and customer for enabling smooth business ops.

7) To be flexible to travel at short notice for attending RFQ closure discussions, price negotiations, operations support to any place in India.

Requirements

Candidate preferred from Logistics & Supply chain / 3 PL / Transport company experience. Minimum 5-6 Years experience in similar role will be preferred

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