Customer Engagement Manager

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.

Job Summary

We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team.

The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.

Key Responsibilities:

• • Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters.
  • Define, optimize, and continuously improve customer journeys and touchpoints across markets.
  • Drive customer-centric decision-making using data, insights, and market trends.
  • Align global and local engagement plans in collaboration with cross-functional teams.
  • Advance digital and next-generation engagement models to enhance the customer experience.
  • Track and optimize performance using KPIs (NPS, ROI, sales impact).
  • Maximize ROI through effective engagement mix, prioritization, and resource allocation.
  • Ensure full compliance with company policies, industry standards, and local regulations.
  • Lead global insights gathering to improve content, channels, and communication effectiveness.
  • Enable omnichannel capability building, coaching, and upskilling across markets.

Requirements

• • Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence.
  • Proven experience in regional or global roles within complex, multicultural environments.
  • Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management.
  • Solid understanding of digital transformation, omnichannel strategies, and customer experience models.
  • Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams.
  • Mandatory experience in pharma, healthcare, or other highly regulated industries.
  • Bachelor’s degree in business, Marketing, Life Sciences, or a related field; a master’s degree is an advantage.
  • Fluency in English is required; additional languages are a plus.