Customer Experience

Are you the one? We are looking for a Customer Experience professional to join our Tuzla team!

Work location: Orgachem, Free-zone, Tuzla facility.

What we need

• Experience in customer service, logistics, or export operations functions with customer touch
• Experience in order-to-cash process
• Hands-on experience in Free Zone operations would be a great asset
• Experience in manufacturing or chemical / industrial environments
• Exposure to process improvement, project management, or digital transformation initiatives
• Excellent communication, stakeholder management & coordination skills
• Excellent command in English both written and speaking

What you'll be responsible for

• Own the end-to-end customer journey and directly manage customer service operations (order entry, order tracking, hands-on export operations)
• Act as the single point of contact for customers
• Reduce customer-facing uncertainty, rework, delays, and process errors
• Analyze customer feedback (complaints, requests, operational issues) using structured root cause analysis
• Design and implement permanent process improvements for recurring customer issues
• Support differentiated service models for strategic and premium customers
• Serve as the central coordination point across Sales, Planning, Logistics, Warehousing, and Foreign Trade
• Translate customer expectations into internal processes accurately and on time
• Ensure operational teams understand the customer impact and “why” behind each process
• Track and analyze customer experience metrics (e.g., customer effort, delivery performance, recurring issues)

What Organik Kimya Offers

• “Great Place to Work” & “Top Employer” certified work environment
• Opportunity to be part of an industry-shaping journey with real ownership and empowerment
• 1 day home-office
• Well-being support
• Advanced leave policies
• Flexible benefits package

If you think you are the one, we are looking forward to meet you!