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Customer Experience and Innovations Centre Manager
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Requisition ID: 60757
Position Type: FT Permanent
Workplace Arrangement: #LI-Onsite
Position Type: FT Permanent
Workplace Arrangement: #LI-Onsite
About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the role
Step into a role where creativity, hospitality, and strategic engagement converge to shape how the world experiences Kerry. As the Customer Experience and Innovations Centre Manager, you will be the driving force behind immersive, high-impact customer and stakeholder experiences—both in-person and virtual. This is not just about hosting visits; it’s about curating a dynamic ecosystem of events, collaborations, and storytelling that brings Kerry’s innovation to life.
You will be the connector—between Kerry and the outside world, between commercial strategy and creative execution, and between vision and experience. With a background in event management, hospitality, or experiential marketing, you will design and deliver unforgettable engagements that resonate with customers, collaborators, and influencers alike.
Key responsibilities
1. Experience Design & Delivery
- Curate and host personalized, end-to-end customer journeys—from welcome to farewell.
- Design immersive experiences that reflect Kerry’s innovation, tailored to each visitor’s industry, goals, and aspirations.
- Collaborate with commercial teams to align visits with strategic business opportunities and customer narratives.
- Ensure every guest leaves with a sense of wonder, energy, and connection to Kerry’s purpose.
- Develop and execute themed events that bring together customers, researchers, non-competing suppliers, influencers, futurists, and collaborators.
- Proactively identify and engage new audiences—chefs, baristas, universities, equipment manufacturers, media, and more—to bring them into the Kerry experience.
- Lead the planning and execution of flagship events like Gulfood, transforming the Kerry facility into a vibrant hub of activity and innovation.
- Work closely with commercial leads to maintain a full and purposeful calendar of engagements.
- Develop event concepts, agendas, and narratives that align with Kerry’s brand and business goals.
- Coordinate logistics, vendors, and internal teams (AV, catering, setup) to ensure seamless execution.
- Act as a brand ambassador, translating Kerry’s value proposition into compelling stories and experiences.
- Curate physical and digital elements of the Kerry space—displays, signage, guides—to enhance narrative impact.
- While content creation is led by commercial teams, you will ensure its effective integration into the visitor journey.
- Gather feedback, analyze outcomes, and report on event performance.
- Use insights to refine future experiences and raise the bar for customer engagement.
- Share learnings with internal teams to build a culture of excellence and innovation.
Qualifications and skills
- Proven experience in event management, hospitality, or experiential marketing.
- Deep customer orientation—hospitality mindset with a passion for delighting guests.
- Creative storytelling ability—can turn a brief into a memorable experience.
- Strong organizational and project management skills.
- Excellent communication and stakeholder coordination.
- Middle East industry connections (e.g., restaurants, hotels, influencers, media).
- Tech-savvy—comfortable with event platforms, AV coordination, and digital tools.
- Understanding of Kerry’s technologies, customers, and industry landscape.
- Familiarity with food ingredients, suppliers, and equipment manufacturers.
- Experience in B2B customer engagement or innovation centres.
What We Offer:
- The freedom to innovate and shape the Kerry World experience in your own way.
- A platform to build something greater than the sum of its parts.
- A collaborative environment where creativity, strategy, and hospitality meet.
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
Recruiter: #LI-RG1
Posting Type: LI
Posting Type: LI
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