Customer Experience Associate

Job Title: Customer Experience Associate
Department: Customer Experience / Customer Care
Location: Islamabad
Employment Type: Full-Time

Job Summary

The Customer Experience Associate is an entry-level role responsible for supporting day-to-day customer service operations. The role focuses on maintaining customer records, handling basic queries, updating CRM systems, and assisting in follow-ups to ensure smooth customer experience processes.

Key Responsibilities

• Maintain and update customer records, feedback logs, and complaint entries.
• Record customer inquiries and forward them to relevant teams when required.
• Support basic follow-ups on customer queries and service requests.
• Update CRM system with accurate customer information.
• Assist in maintaining lead records and basic customer data organization.
• Coordinate with internal teams for routine customer service support.
• Maintain proper documentation of customer interactions.
• Ensure adherence to company SOPs in daily tasks.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Basic understanding of customer service principles.
• Willingness to learn CRM systems and customer handling processes.
• Positive, professional, and customer-focused attitude.

Skills

• Communication Skills
• Basic Customer Service Handling
• Data Entry & Record Keeping
• Coordination Skills
• Attention to Detail

Reporting To: Customer Experience Officer / Manager

Work Location: In person