Customer Experience Associate II

Experienced Call Center Representative

$19.94HR

Weekend’s Off & Great Benefits

Summary:

As an Experience Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

What you get:

• Full Time Employment

• This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 5:00pm EST.

• Hourly Rate of $19.94 which may be below your state's minimum wage. Please take this into consideration when applying

• Weekend’s OFF!

• Paid Training

• Training Scheduled: Monday-Friday from 8:30 am to 5:00 pm

• Career Growth Opportunities

• Great Work Environment

• Full Benefit Options

• Vacation, Sick Time, and Holiday Pay

• Medical, Dental, Vision, Life Insurance, and additional benefits

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.

• Strong commitment and work ethic.

• Exceptional attendance with ability to meet work schedule including the required training period.

• Successful completion of Conduent 3-to-6-week new hire paid training program.

• Effective and accurate written and verbal communication skills.

• Effective problem-solving skills.

• Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.

• Love helping people and guiding them to the best solution for their issue.

• Are excited by innovative technology.

• Provide calm conflict resolution and problem solving for frustrated customers.

• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

Required Qualifications:

• Must be at least 18 years of age or older.

• Must have a High School Diploma, or equivalent; six months minimum experience in call center and/or dispatcher experience.

• In lieu of call center/dispatcher experience we will consider persons with an associate degree.

• Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.

• Must be able to successfully pass a criminal background check and drug test.

Preferred Qualifications:

One year of previous call center experience

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.94 per hour