Customer Experience & Complaint Resolution Lead

A leading customer care firm is seeking a Manager - Customer Complaint Management to enhance customer satisfaction and lead complaint resolution. The ideal candidate will have 4-6 years of experience in this field, strong analytical and communication skills, and the ability to implement process improvements. You will collaborate with cross-functional teams, prepare performance reports, and ensure compliance with best practices. This role is crucial for driving service efficiency and ensuring a high standard of customer care.