Customer Experience Consultant

We are currently hiring “Customer Experience Consultant” based in our Izmir or Istanbul, Türkiye office. You will play a crucial role in delivering exceptional experiences to our customers and ensuring the smooth execution of shipments.

Apply now and be a driving force in transforming global trade with us!

Customer Experience Consultant

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
• Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
• This includes conducting campaigns and sales promotions across customer opportunities
• Ensures all products and services are sold to the customer to maximize profitability
• Builds strong relationships with all stakeholders including offshore Global Service Center teams
• Is fully responsible for customer satisfaction and has experience with customer interaction
• Has a full understanding of customers' business drivers, needs and requirements
• Manages the sales pipeline, segmentation and accurate forecasting
Handles incoming customer services queries, issues and exception management

We are looking for:

• Min. 2 years of experience in Export and Import at shipping industry.
• Demonstrated experience in handling customer requests with a commercial mindset.
• Strong sense of urgency and exceptional prioritization skills for time-critical tasks.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• Excellent verbal and written communication skills in Turkish and English.

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi ( “Maersk Denizcilik” ) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Maersk Denizcilik Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement . Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com . For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .