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Customer Experience Consultant

Istanbul, Turkey

Customer Experience & Sales Consultant

Together with your team, you will be responsible for delivering outstanding customer service and driving commercial growth by managing the end-to-end shipment lifecycle. Your role will involve building strong relationships with customers, identifying new business opportunities, and ensuring smooth coordination across internal teams and global service centers. You will act as a trusted advisor, combining operational expertise with a commercial mindset to create value for our customers.

What we offer you

• An exciting opportunity in a fast-paced and internationally expanding logistics environment

A collaborative team of engaged professionals with diverse backgrounds
Flexibility to work from home several days per week
A competitive compensation package including performance-based annual bonuses

Key responsibilities

• Deliver a positive customer experience by managing the full shipment lifecycle and resolving service issues

Build and maintain strong relationships with customers and internal stakeholders, including offshore service teams
Identify and pursue new business opportunities through lead generation, reactivation of dormant accounts, and targeted sales campaigns
Promote and sell the full range of products and services to maximize profitability
Understand customer business drivers and tailor solutions to meet their needs
Manage the sales pipeline, segmentation, and forecasting with accuracy
Handle incoming service queries and manage exceptions with agility and professionalism

This is how you reach your goal

• Strategic and commercially driven mindset

Strong prioritization skills and sense of urgency for time-critical tasks
Ability to work independently while thriving in a cross-functional team environment
Proactive and solution-oriented approach
Comfortable working in a dynamic and international business landscape
Strong communication skills in both Turkish and English

Your profile

You are passionate about delivering exceptional customer service and driving commercial success. You thrive in a fast-paced logistics environment and enjoy solving challenges with a customer-first mindset. Your ability to communicate clearly and prioritize effectively makes you a reliable partner for both customers and colleagues.

Moreover, you:

• Have at least 3 years of experience in export/import operations within the logistics industry

Demonstrate a strong commercial mindset and experience in customer-facing roles
Are proficient in MS Office, especially Outlook and Excel
Speak and write Turkish and English fluently

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

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