Customer Experience Consultant

Job Overview

Join to apply for the Customer Experience Consultant role at A.P. Moller - Maersk

Key Responsibilities

• Onboard customers and build strong and collaborative relationship with both established and new customers.
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting the Customer's supply chain and understanding their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront and be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Lead digital adoption discussions with customers.
• Cross-sell and upsell logistics and services products to customers.
• Conduct performance reviews with customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Willingness to go the extra mile towards the customer and focus on providing solutions.
• Actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders.

Key Interdependencies

Internal Stakeholders:

• CX Managers/Team Leaders
• Colleagues across globe
• Area Product, Area Delivery, Area Sales, Area Finance, GSCs, LOC

External Stakeholders:

• External suppliers (port, hauler, customs)
• Third Party Agents
• Local suppliers for inland products

Required Competencies

• Fresh graduate UAEN holding a family book.
• Knowledge of shipping, supply chain or logistics industry.
• Excellent stakeholder management, interpersonal and communication skills.
• Energetic, well-organized, disciplined, and self initiated.
• Analytical and problem solving skills.
• Good process understanding and digital proficiency.
• Ability to work under pressure while keeping quality in focus.
• Strong execution mindset.
• Strong cost conscious and optimization mindset.

Family Book Requirement

Note : Family Book is mandatory.

Seniority, Employment, and Job Function

Seniority level: Not Applicable. Employment type: Full-time. Job function: Other.

Equal Opportunity Employer

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Accommodation of Applicants

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