Customer Experience Coordinator

Customer Experience Coordinator

Responsibilities

• Respond to customer enquiries via telephone and email, providing a professional and efficient service.
• Process sales orders and purchase orders accurately and in a timely manner.
• Monitor and manage shared inboxes and undertake administrative tasks to support the wider Customer Experience team.
• Produce and issue order acknowledgements and provide customers with delivery updates.
• Liaise with internal departments including Logistics, Purchasing, Production and Accounts to ensure smooth order fulfilment.
• Ensure orders are processed efficiently and handed over to Procurement and Production teams in line with delivery requirements.
• Maintain accurate customer and order information within company systems.
• Handle incoming calls and customer enquiries while meeting service level expectations.
• Support the delivery of an excellent customer experience throughout the order lifecycle.

Knowledge and Skills

• Previous experience in a customer service, customer support, sales administration or order processing role.
• Experience supporting customers purchasing technical or engineered products would be advantageous.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Good IT skills and confidence using CRM, ERP or business systems.
• Strong attention to detail and accuracy when processing orders and customer information.
• Commercial awareness and an understanding of customer service best practice.
• Interest in technical products and solutions.
• Ability to build positive working relationships with customers and internal stakeholders.

If you feel you're the right fit for this position, please click ‘Apply’ to join our team!

Please note: We operate an exclusive recruitment partnership with Owen Daniels and therefore kindly request no agency contact.

For any recruitment-related enquiries, please contact Owen Daniels directly.