Customer Experience Coordinator

Dr. Alkaitis Organics, LLC.

Customer Experience Coordinator

WEST SACRAMENTO, CALIFORNIA |

MONDAY-THURSDAY, 9AM-5PM

32 HOURS PER WEEK (OCCASIONAL ADDITIONAL HOURS)

"If you can't eat it, don't put it on your skin."

-Dr. Saulius Alkaitis

For more than 30 years, Dr. Alkaitis Organics has been creating truly organic skincare with integrity, purpose, and uncompromising quality. We are a small, independent company where relationships matter-both with our customers and with one another.

OUR PHILOSOPHY

At Dr. Alkaitis Organics, we believe that healthy skin is beautiful skin.

For more than 30 years, we've remained committed to creating truly organic skincare with uncompromising integrity, exceptional ingredients, and respect for both people and the planet.

We believe interaction with our customers should reflect the same care and authenticity that goes into every bottle we create.

If you value honesty and kindness, and making a meaningful difference in people's lives, you'll feel at home here.

LOCATION

West Sacramento, California

Our laboratory is easy to access and the USPS and FedEx locations are just minutes away.

ABOUT THE POSITION

As our Customer Experience Coordinator, you will help create the thoughtful, personal experience that has defined Dr. Alkaitis Organics for more than 30 years.

You'll work closely with our Operations Manager and our on-site laboratory team while collaborating with experienced remote team members across customer service, education, marketing, accounting, and leadership. Together, you'll help ensure our customers receive exceptional care while supporting the daily flow of communication, order fulfillment, scheduling, and administrative coordination that keeps our company running smoothly.

SCHEDULE

32 hours per week Monday-Thursday: 9 a.m.-5:00 p.m.

Occasional additional hours may be needed during busy seasons, special events, product launches, or periods of increased order volume.

STARTING PAY

$22.00-$24.00 per hour, depending on qualifications and experience.

WHAT YOU'LL DO

- Open the laboratory each morning and prepare the office for the day.

- Answer phones, check voicemail, respond to emails, and assist customers with professionalism and care.

- Maintain an organized customer service inbox and forward inquiries to the appropriate team members when needed.

- Print and process daily Shopify orders.

- Coordinate the daily flow of retail and wholesale orders by printing, organizing, assisting with order fulfillment, and working closely with our Shipping Assistant to ensure shipping accuracy.

- Collaborate with our Shipping Assistant and Shipping Support Team to ensure timely, accurate order fulfillment.

- Coordinate daily shipping activities and ensure Amazon orders are scanned before the daily carrier cutoff, including scheduling courier pickups when necessary.

- Prepare outgoing mail, shipping documents, and product samples.

- Order office and shipping supplies.

- Coordinate daily drops to the nearby USPS and FedEx locations (both just minutes from our laboratory) when needed.

- Maintain the company Google Calendar and assist with scheduling for the laboratory team & utilize supportive project management apps with other team members.

- Maintain Amazon FBA Inventory for both the U.S. and Canada.

QUALIFICATIONS

- Previous customer service experience. Shipping, fulfillment, or order processing experience.

- Shopify experience.

- Strong computer skills and the ability to learn new software quickly.

- Excellent written and verbal communication skills. Strong organizational and attention to detail. Ability to prioritize multiple responsibilities while maintaining accuracy.

- Experience with Amazon Seller Central is a strong plus, but we are happy to train the right candidate.

WHY YOU'LL LOVE WORKING HERE

- Family-owned for more than 30 years

- Collaborative, supportive team

- Mission-driven organic skincare company

- Opportunity to make a meaningful impact

- Long-term career growth potential

REQUIREMENTS

- Valid driver's license

- Reliable personal vehicle

- Current automotive insurance

- Personal cell phone

- Ability to lift and carry packages up to approximately 40 pounds

We’re looking for someone who takes pride in doing meaningful work, enjoys helping others, and is looking for a place where their contribution will truly matter.

We can't wait to meet you!

To apply connect with Trish Alkaitis: 917-655-9192 /trish@alkaitis.com

www.alkaitis.com

Pay: $22.00 - $24.00 per hour

Work Location: In person