Service Customer Experience Coordinator

Basil Ford Walden is growing and looking to add a Service Experience Coordinator to join our Service department!

Start your career in the automotive industry with a team that values growth, energy, and customer connection. We’re looking for a motivated Service Experience Coordinator to help drive our service department’s success.

What You’ll Do:
As a Service Experience Coordinator, you’ll be the first point of contact for our customers—helping to create a smooth and positive service experience.

• Handle inbound and outbound calls, texts, and emails
• Schedule service appointments and follow up with customers
• Reconnect with past and inactive customers
• Support the service team by maintaining strong customer communication
• Accurately log interactions in our system

What We’re Looking For:

• Strong communication skills (phone, text, and email)
• Previous customer service experience
• Positive, professional attitude
• Comfortable with computers and learning new systems
• Reliable and team-oriented
• Call center experience is a plus, but not required

What We Offer:

• Competitive pay
• Entry-level opportunity with room for advancement
• Paid training and ongoing support
• A fast-paced, team-focused environment
• Opportunity to build a long-term career in automotive

If you’re ready to build your career with a company that values your growth and success, apply today and join the team at Basil Team.