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Customer Experience Specialist
Opportunities to Shine and Grow.
More than a role- RBW is where you can build a meaningful career. Whether you’re early in your journey or a seasoned professional, you’ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you’re part of a team, and your growth is supported- as we elevate work and enrich lives.
Your Impact
Customer Experience & Communication
- Serve as the primary liaison between warehouse teams and customers, ensuring clear and timely communication.
- Respond to customer inquiries and resolve issues with professionalism and urgency.
- Write and deliver accurate business correspondence and apply professional telephone communication skills.
- Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction.
Order & Shipment Coordination
- Accurately process inbound and outbound paperwork, ensuring data integrity and timely system updates.
- Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.
- Ensure all special requests are documented and executed according to customer expectations
Billing & Documentation
- Prepare and issue accurate invoices for receiving, outbound processing, and value-added services.
- Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.
- Maintain clean, auditable records and documentation for all transactions.
Inventory & Process Support
- Assist with physical inventories and second counts to support 99% inventory accuracy.
- Identify process inefficiencies and support improvements to enhance service and cost-effectiveness.
- Promote and uphold company policies and procedures as outlined in the employee manual.
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