Customer Experience Specialist

Your Impact

Customer Experience & Communication

• Serve as the primary liaison between warehouse teams and customers, ensuring clear and timely communication.
• Respond to customer inquiries and resolve issues with professionalism and urgency.
• Write and deliver accurate business correspondence and apply professional telephone communication skills.
• Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction.

Order & Shipment Coordination

• Accurately process inbound and outbound paperwork, ensuring data integrity and timely system updates.
• Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.
• Ensure all special requests are documented and executed according to customer expectations

Billing & Documentation

• Prepare and issue accurate invoices for receiving, outbound processing, and value-added services.
• Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.
• Maintain clean, auditable records and documentation for all transactions.

Inventory & Process Support

• Assist with physical inventories and second counts to support 99% inventory accuracy.
• Identify process inefficiencies and support improvements to enhance service and cost-effectiveness.
• Promote and uphold company policies and procedures as outlined in the employee manual.