Customer Experience (CX) & Contact Center

We are currently looking for Customer Experience (CX) and Contact Center professionals to join our team in Riyadh, Saudi Arabia .

We welcome candidates with experience in Customer Service, Call Centers, and Customer Experience operations who are passionate about delivering exceptional service and improving customer journeys.

Location

Riyadh, Saudi Arabia

Employment Type

Full-Time

We are hiring across multiple CX roles, including:

• Customer Service Representative

• Call Center Agent

• Contact Center Agent

• Customer Support Specialist

• Technical Support Agent

• Omnichannel Support Agent

• Customer Experience Specialist

• CX Analyst

• Quality Assurance Analyst (Call Center)

• CX Quality Specialist

• Workforce Management Specialist

• Training Specialist (Contact Center)

• Knowledge Management Specialist

• Team Leader – Contact Center

• Customer Service Supervisor

• Contact Center Supervisor

• CX Operations Supervisor

• Contact Center Manager

• Customer Experience Manager

• CX Operations Manager

• Service Delivery Manager

Key Responsibilities

• Handle customer inquiries through phone, email, chat, or digital channels

• Provide professional and accurate customer support

• Ensure high levels of customer satisfaction and service quality

• Monitor service performance and operational standards

• Support customer experience improvement initiatives

• Collaborate with teams to deliver efficient service operations

Requirements

• Experience in Customer Experience, Customer Service, or Contact Center environments

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment

• Familiarity with CRM or Contact Center systems is a plus

• Arabic and/or English communication skills