Customer Experience Executive

· Enhance the company’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.

· To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls system.

Update strategic partnership(s) and product value add messages to customers Key account customers.

Support in achieving departmental target of customer acquisition and maintain database of customers contacted as part of acquisition drive.

Monitor service standards of branches while addressing customer queries over phone by doing regular mystery calls to the branches and hence ensuring all branches are adhering to the expected level of telephone etiquettes and proper customer handling through the telephone, which is one of the major customer touch points.

· Maintain database of customer calls, emails and suggestion forms updated on monthly basis and retrievable upon requirement.

· GHQ escalations tracker should be maintained by updating queries attended through call back requests.

Job Types: Full-time, Permanent

Pay: Up to QAR3,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Required)

Location:

• Doha (Required)