Customer Experience Host- Main Exchange

Responsible for multiple self checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.

• Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and or line of sight assist their needs suggest alternative options and provides resolution. Keeps their needs foremost and creates A welcoming environment, actively engages, and builds trust relationships with the customer to deliver a personalized shopping experience. May assist customers with product selection.
• Assists with and or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions. Verifies and accepts multiple tenders for payment and make changes with accuracy and 0 variance tolerance. May troubleshoot basic issues as needed.
• Actively communicates promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
• Reports complaints, shrink issues, and problems with products, services, and work areas.
• Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alert security and management of potential problems that may involve fraud, waste, of and abused.
• Performs other duties as assigned.
• Comply with applicable directives, policies and procedures. Actively supports and implements applicable EO laws and programs within the Exchange. Assumes other related responsibilities as assigned.