Customer Experience Lead - CX Strategy & Operations

Madar Logistics Platform in Riyadh seeks a Customer Experience Manager to enhance customer journey across its logistics platform. The role involves leading customer experience strategy, overseeing daily operations, and driving improvements based on customer feedback and metrics. Ideal candidates should have 5+ years in customer service, experience in logistics or tech platforms, and be fluent in Arabic and English. This role offers the opportunity to redefine customer interactions in the rapidly evolving logistics sector.