Customer Experience Manager

As a Customer Experience Manager, you’ll showcase your expertise in CX designing and management, more specifically you’ll get to:

• Champion opportunities to consistently Improve the entity experience
• Drive customer retention, reduce churn, and increase customer satisfaction
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
• Guide team in effective client issues resolution and handle any escalations
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
• Test new strategies for driving customer value
• Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle

Requirements and Skills:

• Proven working experience as a Customer Experience background.
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• BSc/BA in business administration, or relevant field