Customer Experience Manager

Chery Automobile is one of the leading global automotive brands, operating in more than 80 countries with a rapidly growing customer ecosystem and innovative mobility solutions.

At Chery, we aim not only to sell vehicles, but also to build a comprehensive customer ecosystem that creates long-term value and a better lifestyle experience for our customers.

We are currently looking for a passionate and customer-oriented Customer Experience (CX) Manager / Customer Success Manager to join our growing organization.

Responsibilities:

• Establish and maintain strong relationships with customers and brand communities
• Build customer engagement through online social groups and offline events
• Manage and develop customer loyalty and engagement activities
• Identify and collaborate with Key Opinion Customers (KOC) to strengthen brand advocacy
• Organize customer events, community activities, and brand experience projects
• Support co-creation projects with customers including content, campaigns, and community initiatives
• Develop and manage car-related products and lifestyle merchandise
• Coordinate product promotion and sales activities through dealership networks and online platforms
• Create new customer engagement opportunities to enhance overall brand experience
• Prepare regular reports and analysis regarding customer engagement, community performance, campaign effectiveness, product sales, and customer feedback
• Track customer trends, activity performance, and KOC contributions to support strategic decision-making
• Work closely with internal departments and HQ teams for customer-focused projects and campaigns

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communication, or related fields
• Minimum 3 years of experience in automotive industry and minimum 7-8 years of customer experience, customer success, community management, or business development
• Experience in automotive accessories, lifestyle products, or retail business development is an advantage
• Strong communication and interpersonal skills
• Experience in organizing customer events and managing communities/social groups
• Analytical mindset with reporting and presentation skills
• Creative mindset with strong customer orientation
• Fluent in English
• Proficiency in MS Office applications
• Valid driver’s license is preferred