Customer Experience Manager - Dry & NonFood

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

Job Description

• Contribute to implementing corporate policies and strategic decisions in the store
• Following and optimizing the economic results of the store
• Organizing and managing team work
• Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
• Coordinating with other functional teams to improve efficiency and market share
• Maintaining staff & product hygiene at all levels according to company policy
• Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
• Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-à-vis new and existing products
• Evaluating and analyzing the effectiveness of promotional activities planned
• Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction
• Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
• Development of staff skills and capability through on-going training, as provided by the company
  
  

Qualifications

Bachelors