Customer Experience Manager - Remote & Flexible

A leading financial institution is seeking a seasoned manager to lead its customer service team. The ideal candidate will have over 6 years of experience in a contact center or customer service environment, a Bachelor's degree in Banking or business, and a customer-focused mindset. Responsibilities include exceeding service expectations, driving customer engagement, and ensuring effective team management. The bank offers a comprehensive benefits package along with flexible working options to support work-life balance.