Customer Experience Professionals (KSA National) - Subject to Contract Award

Customer Experience Ambassador (KSA National) - Subject to Contract Award
Make a difference every day
Closing Date: 14 September 2025

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity
We are looking for Customer Experience professionals to deliver exceptional guest service and support across the Parking and Welcome Centre areas, ensuring a seamless, informative, and welcoming experience for all visitors from arrival to entry.

The Customer Expereince Professionals will be based in Riyadh, where they will be required to work on a rotating shift basis.

This advertisement is a talent pooling activity.

Key Accountabilities

• Greeting guests upon arrival and offering clear, courteous assistance with directions, services, and venue information
• Providing support for ticketing, wristband distribution, shuttle boarding, and access procedure
• Responding to guest inquiries, complaints, and feedback in a professional, timely manner
• Assisting guests with mobility challenges and coordinating with the mobility support team as needed
• Managing queue lines and supporting crowd flow within the Welcome Centre
• Monitoring guest satisfaction at key points (e.g., ticketing desks, shuttle lines, help kiosks) and escalating issues when appropriate
• Maintaining an up-to-date knowledge of venue events, operational schedules, transport connections, and guest amenities
• Logging guest feedback and incidents for reporting to the Guest Experience or Operations Team
• Working closely with Parking Attendants, Traffic Marshals, and Security to ensure coordinated guest support

Specific Requirements

• The job holder will be educated to a High School Diploma level or General Education Degree (GED) or they will have an equivalent professional qualification.
• The job holder will have at least 1 years’ experience in a related field as a frontline staff in service industry.
• Proficiency in using computer and its office and service applications (MS Office).
• Ability to understand, take direction, speak, read, write, and communicate in fundamental Arabic and English.
• Good interpersonal, communication and problem-solving skills
• Familiarity with another foreign language would be beneficial in this role.
• Previous experience in a travel and tourism industry preferred.
• Prior experience in hospitality, tourism, events, or customer service roles is preferred
• Basic First Aid or Emergency Response training is desirable
• Fluency in English is required; multilingual skills are a strong advantage in international guest settings
• Willingness to work flexible shifts, including evenings, weekends, and event days
• Professional appearance and commitment to service excellence

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.