Customer Experience & Revenue Representative

CUSTOMER EXPERIENCE & REVENUE REPRESENTATIVE

Role Status: Full-Time / Remote

Language Requirement: ADVANCED ENGLISH (C1 OR NEAR-NATIVE) Work Schedule: Primarily US Time Zones (Pacific, Mountain, or Central)

Compensation: $1,800 - $2,200 USD + Commissions

️ PLEASE SUBMIT YOUR RESUME/CV IN ENGLISH ️

ROLE OVERVIEW

We are seeking a Customer Experience & Revenue Representative to manage live customer conversations, place orders over the phone, and influence revenue across an active book of B2B customers.

This is not a traditional customer support role. The position combines high-level customer experience, consultative selling, and direct revenue accountability. You will act as a marketing consultant for real estate professionals, helping them leverage our tools and marketing services to grow their business.

KEY RESPONSIBILITIES

• Active Outreach: Handle 40+ primarily outbound phone calls per day to our ecosystem of leads and customers.
• Meaningful Engagement: Conduct 10–15 high-quality customer conversations daily.
• Consultative Selling: Place orders directly over the phone while advising customers on the best marketing products and services for their specific needs.
• Revenue Growth: Identify upsell and cross-sell opportunities within an assigned book of B2B customers.
• Customer Retention: Support customer loyalty through proactive outreach and relationship management.
• CRM Discipline: Document all activities meticulously in CRM (Salesforce preferred).

REVENUE ACCOUNTABILITY

Your success in this role is directly tied to business growth. Performance is measured by:

• Orders placed and total revenue influenced.
• Successful upselling and product packages sold.
• Customer retention and repeat orders.

REQUIRED EXPERIENCE & SKILLS

• Experience: 3+ years in phone-based, customer-facing roles (Inside Sales, Account Management, or Customer Success).
• Proven Track Record: Prior experience placing orders or closing transactions over the phone.
• Technical Proficiency: Professional experience with CRM tools (Salesforce preferred).
• Communication: Advanced English (C1/Near native) with a strong, professional, and credible phone presence.
• Marketing Mindset: Skilled in objection handling and consultative selling. A background or degree in Marketing is a significant advantage.
• Attributes: Exceptional attention to detail, sound judgment, and organizational skills.

WHAT THIS ROLE IS NOT

• NOT ticket-only support.
• NOT administrative or Virtual Assistant (VA) work.
• NOT a management role.

PERFORMANCE METRICS

• Call Volume & Quality: Consistency in outreach and depth of customer conversations.
• Conversion Rates: Ability to turn conversations into orders and successful upsells.
• Retention: Ensuring our B2B clients remain active and repeat their orders.

COMPENSATION & BENEFITS

• Base Salary: Between $1,800 - $2,200 USD per month.
• Incentives: Performance-based commission structure.
• Work Style: 100% Remote environment.
• Support: Ongoing training, onboarding, and coaching to help you scale with our growing team.

IDEAL CANDIDATE

We are looking for a revenue-oriented professional who thrives in a high-accountability environment. You should be comfortable speaking with independent sales professionals and real estate agents, providing them with polished and credible recommendations that help them invest their marketing budget effectively.

This is a Telecommute/Work from Home position