Customer Experience & Sales Manager

About Luminare Aesthetics & Wellness

Luminare Aesthetics & Wellness is a premier, multi-location medical spa dedicated to delivering exceptional results and elevated client experiences. We combine advanced aesthetic treatments with a luxury, client-centered approach—creating an environment where service, expertise, and results are seamlessly aligned.

Position Summary

We are seeking a polished, high-performing Manager of Client Experience & Sales to lead and elevate the full client journey across all locations. This individual will be responsible for driving revenue growth, optimizing front-of-house performance, and developing a highly skilled, sales-focused team. This role will additionally lead, coach, and develop Medical Assistants, ensuring competency, performance excellence, and alignment with clinical and client care standards,

This is a hands-on leadership role for someone who thrives in a fast-paced, client-centric environment and is passionate about coaching teams, exceeding sales goals, and delivering a consistently elevated experience.

What You Will Own

Sales Leadership & Revenue Growth

• Lead all front-end revenue-driving activities, including booking, rebooking, and service upgrades
• Drive performance against key metrics including conversion rate, average ticket value, and client retention
• Coach teams to confidently recommend treatments, packages, and memberships
• Identify opportunities to increase revenue through client experience enhancements and sales strategy
• Establish a culture of accountability and performance excellence

Luxury Client Experience

• Set and uphold the standard for a high-touch, personalized client journey across all locations
• Serve as the primary escalation point for client concerns, ensuring white-glove resolution
• Train teams on elevated communication, consultative selling, and relationship-building
• Ensure every client interaction reflects the Luminare brand—professional, polished, and results-driven

Team Leadership & Development

• Lead, coach, and develop front desk teams and Medical Assistants across all locations
• Hire, onboard, and train top-tier talent with a focus on both service excellence and sales performance
• Provide ongoing coaching, performance feedback, and development planning
• Foster a motivated, accountable, and high-performing team culture
• Maintain strong staffing coverage and step in as needed to support operations

Operational Excellence

• Oversee front desk workflows, ensuring efficiency, consistency, and professionalism
• Partner with clinical teams to ensure seamless daily flow and exceptional client care
• Monitor adherence to policies, procedures, and brand standards
• Ensure all environments are consistently clean, organized, and presentation-ready
• Support payroll, scheduling, and inventory coordination as needed

Strategic Collaboration

• Partner with leadership on promotions, events, and growth initiatives
• Support in-spa events and client engagement strategies
• Monitor online reputation and ensure a strong, consistent brand presence

What We’re Looking For

• Proven success in sales leadership and revenue growth (required)
• Strong background in client experience, hospitality, or luxury service environments
• Demonstrated ability to lead, coach, and develop high-performing teams
• Confident communicator with strong presence and professionalism
• Highly organized, proactive, and results-driven
• Experience in medical aesthetics, wellness, or retail is preferred

What Success Looks Like

• Consistent growth in revenue, booking rates, and client retention
• A confident, sales-driven team that delivers exceptional client experiences
• High client satisfaction and strong online reputation
• Seamless, elevated operations across all locations

Why Join Luminare

• Be part of a growing, high-end aesthetic brand
• Lead and shape the client experience across multiple locations
• Work alongside a collaborative, driven leadership team
• Opportunity to make a direct impact on growth and performance

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Experience:

• Sales: 2 years (Preferred)

Ability to Commute:

• Blue Springs, MO 64014 (Preferred)

Work Location: In person