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Customer Experience Specialist

Shakopee, United States

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.

Some of your Benefits

401K Match

Health Insurance

Paid Holidays

Education Reimbursement

Vacation

Shakopee, MN

Hybrid Work

Freudenberg-NOK General Partnership

payments

$50,000 to $70,000

You support our team as a:

CUSTOMER EXPERIENCE SPECIALIST

Responsibilities

The Customer Experience Specialist is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints. The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.
Conducts order validations and entries in SAP
Confirms customer order receipt, creation, and delivery
Monitor and tracks order statuses and manages claim cases and returns
Provides clear and consistent communication between and with customers and internal production
Serves as the primary contact for customers, including cases of issues or escalation
Supports transfer projects and process improvement initiatives
Handles routine maintenance of the Master Data System

Qualifications

Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
2 or more years of Customer Service or Industry-relevant professional experience
Relevant certifications, system experience, and training
Professional-Level English language skills preferred
Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Additional Information

Sara Rasque
952.707.1517
sara.rasque@fnst.com

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