Customer Experience Specialist

Job Title
Customer Experience Specialist Dubai, UAE
Job Description
Customer Experience Specialist Dubai, UAE

Position Overview
Talabat is hiring a Customer Experience Specialist in Dubai, UAE to analyze customer feedback, monitor satisfaction metrics, and deliver actionable insights that enhance user experience. This role will manage NPS, resolution feedback, and discovery research to support data-driven decision-making across business functions.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Consumer Service
Function: Customer Support / Client Care
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys
* Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders
* Conduct data deep dives across customer journeys to identify opportunities for improvement
* Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements
* Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends
* Contribute to discovery research on key issues such as cancellations, order delays, and support performance
* Prepare insight reports and presentations for senior leadership and business reviews
* Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring

Candidate Requirements

* 3 5 years of experience in customer insights, analytics, or CX research
* Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills
* Experience working with survey platforms such as Qualtrics
* Ability to turn complex datasets into actionable recommendations
* Strong communication and presentation skills with experience engaging leadership teams
* Detail-oriented, proactive, and comfortable navigating ambiguity
* Preferred background in tech, e-commerce, or logistics industries

Why Join Us

* Opportunity to influence customer-centric strategies in one of the region s fastest-growing platforms
* Competitive salary with attractive benefits and Talabat credit
* Collaborative work environment with international exposure
* Professional growth opportunities supported by training and recognition programs
* Access to modern workspaces, wellness initiatives, and healthcare benefits