Customer Experience Specialist

Robert Half is partnering with a mission-driven nonprofit organization to identify a Bilingual Customer Service Representative (Spanish/English) who is passionate about supporting the community. This is a great opportunity to join a collaborative team dedicated to making a meaningful impact.

Work Schedule:

This position will begin fully onsite to support training and team integration. After the first 6 months, the role will transition to a hybrid schedule (3 days remote, 2 days onsite).

Key Responsibilities:

• Provide exceptional customer service via phone, email, and in person
• Assist clients with inquiries, applications, and service navigation
• Maintain accurate records and documentation in internal systems
• Collaborate with internal departments to ensure timely service delivery
• Handle sensitive information with confidentiality and professionalism
  

Qualifications:

• Bilingual in Spanish and English (required)
• 1+ year of customer service experience (call center, nonprofit, healthcare, or similar preferred)
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational abilities
• Comfortable working in a fast-paced, team-oriented environment

•Why Join:

• Opportunity to support a meaningful nonprofit mission
• Collaborative and supportive team environment
• Growth opportunity with a transition to a flexible hybrid schedule (3 days remote / 2 days onsite after 6 months)
  

TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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