Customer Experience specialist- Arabic Speaker (Healthcare)

Specialist – Customer Experience- Arabic Speaker Only

Only Haelthcare experience will be accepted

Specialist – Customer Experience supports the execution of customer experience initiatives by managing feedback systems, data analysis, journey mapping, and reporting activities. The role focuses on gathering actionable insights from customers, tracking key metrics, and assisting in process improvement projects that enhance the overall laboratory experience.

This position serves as the analytical and operational backbone of the CX function, ensuring continuous monitoring, documentation, and follow-through of improvement initiatives.

Key Responsibilities:

Assist in implementing customer experience initiatives across Lab.

2

- Coordinate with cross-functional teams (Operations, Logistics, IT, Marketing) to gather input and provide updates on CX-related tasks.

3

- Act as a point of contact for frontline staff on CX feedback and improvement initiatives.

4

- Support awareness campaigns and training efforts to embed a customer-first culture.

5

- Prepare weekly/monthly reports and dashboards on CX KPIs and share with the Manager.

Qualification:

Bachelor’s degree in Healthcare Management, Business Administration, or a related field. DESIRED

A Master’s degree is preferred

Experince Required:

Required:

3-5 years of experience in customer experience, data analysis, service quality, or patient engagement (healthcare/laboratory sector preferred).

Pay: AED10,000.00 - AED12,000.00 per month

Work Location: In person