Customer Experience Specialist – Email Support

Job Description:

We are looking for a dedicated and detail-oriented Email Support Executive to join our customer service team. The ideal candidate will be responsible for handling customer queries and issues via email in a professional and timely manner.

Key Responsibilities:

• Respond to customer emails efficiently and accurately.
• Provide information, resolve complaints, and ensure customer satisfaction.
• Maintain detailed and accurate records of all customer interactions.
• Collaborate with internal teams to resolve technical or service issues.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Minimum Bachelor’s degree (any discipline).
• Experience: 6 months to 2 years in Email or Chat Support / Call Center.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and problem-solving skills.
• Proficient in MS Office and basic computer operations.

Benefits:

• 5 Days Working – 2 Days Off
• Competitive salary and performance incentives.
• Career growth and learning opportunities.
• Friendly and supportive work environment.

Job Type: Full-time

Pay: Rs37,000.00 - Rs42,000.00 per month

Work Location: In person