Customer Experience Specialist - SLA/KPI Focus

A leading customer service firm in Riyadh is seeking a Customer Care Officer to ensure excellent customer experience. Responsibilities include managing inquiries via calls and emails, resolving issues in collaboration with teams, maintaining accurate records, and focusing on achieving SLA and KPI targets. Candidates should have at least 2 years of experience in customer service, strong communication skills, and proficiency in relevant software. This role promises to offer an engaging work environment focused on customer satisfaction.