Customer Experience Team Lead

Are you a relationship-driven professional who thrives on building partnerships, driving growth, and ensuring customer success? Join Cargoz , a fast-growing warehouse marketplace, as our Customer Service Team Lead .

What You’ll Do:

• Manage customer and warehouse partner accounts end-to-end
• Ensure timely collections and handle overdue payments effectively
• Conduct onboarding and training for new customers/partners
• Drive retention and recurring sales within your portfolio
• Resolve operational issues by coordinating with internal teams
• Provide weekly performance and portfolio updates to management

What We’re Looking For:

• Strong communication and relationship management skills
• Excellent negotiation and problem-solving ability
• Experience in collections and client engagement
• Proficiency in CRM tools and Excel reporting
• Prior team lead experience is a plus

Key Metrics:

• Retention rate of assigned portfolio
• On-time collections
• Recurring sales growth