Customer Experience Technology Analyst

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Location: Fond du Lac, WI

Workplace Category: Hybrid - onsite at least 3 days a week

Travel Required: No

Direct Reports: No

Pay Range: $62,800 - $90,500

Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Relocation: No

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented Customer Experience team, you will support performance, reliability, and insight generation of customer experience technologies by combining analytics, platform support, testing, intake management, and documentation. This role works closely with CX Technology Manager and Support teams to ensure CX platforms are functioning effectively, issues are tracked and resolved efficiently, and insights are documented, reported, and escalated to support CX improvement efforts.

The ideal candidate is a self-starter who is detail-oriented, comfortable working across multiple reporting and analytics tools, and capable of supporting day-to-day CX technology operations while contributing to continuous improvement efforts.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

CX Platform Support

• Provide basic Salesforce support, including object updates and low-risk configuration changes, in alignment with established governance practices.
• Support CX technology enhancements by assisting with requirements documentation, validation, and release readiness activities.
• Help ensure platform updates are accurately reflected in reporting, documentation, and internal communications.

CX Reporting & Analytics

• Build and maintain CX analytics and reporting across Salesforce, Power BI, Adobe Analytics, Lucky Orange, and AI insights to deliver accurate, actionable visibility into performance, digital behavior, and experience outcomes.

Intake & Triage Operations

• Own CX technology intake and visibility by managing the request queue, ensuring issues and enhancements are clearly defined, documented, routed appropriately, and tracked through resolution (including SLAs/ETAs and status).
• Enable prioritization and alignment by capturing impact, urgency, and dependencies, and providing concise, regular updates on progress, risks, and next steps to stakeholders and CX Technology leadership.

Testing, Quality Assurance & Validation

• Ensure CX technology quality and release readiness by developing and executing repeatable test scripts, documenting results and defects, and partnering with delivery teams to confirm changes meet requirements and function as expected.

Documentation & Knowledge Management

• Maintain CX technology documentation and AI knowledge that is accurate, organized, and accessible.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

Knowledge, Skill and Ability Requirements:

• Bachelor’s degree in Information Systems, Business, Analytics, or a related field (or equivalent experience).
• Experience supporting Salesforce or similar CRM systems in an analyst or administrator capacity.
• Knowledgeable in managing and supporting digital platforms.
• Experience working with analytics and reporting tools (e.g., Salesforce reporting, Power BI, digital analytics platforms).
• Self-driven and able to work independently, managing multiple workstreams, identifying gaps, and following through to completion with minimal supervision.
• Strong analytical skills with the ability to translate data into clear, practical insights.
• Strong written and verbal communication skills, with an emphasis on clear documentation and status communication.

Education and Experience Requirements:

• Familiarity with Adobe Analytics, Lucky Orange, or similar digital analytics tools.
• Exposure to AI-enabled CX tools, analytics, or knowledge management.
• Experience supporting testing, UAT, or quality assurance activities.

The anticipated pay range for this position is 62,800 - 90,500 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Mercury Marine:

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.

For more information about EEO laws, - click here

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation - Mercury Marine